FREE SHIPPING WORLDWIDE
Delivery times vary according to location, and are estimated as follows:
United States | Approx. 1-3 weeks
Canada, Australia & New Zealand | Approx. 2-4 weeks
United Kingdom & Europe | Approx. 2-4 weeks
Central/South America | Approx. 2-4 weeks
Asia & Rest of World | Approx. 2-4 weeks
Processing time: Items will ship within 2-7 business days.
We do our best to ship as soon as possible and often you will receive your order much sooner.
However please note that we cannot guarantee delivery times and in the rare case of unforeseen issues with courier or logistics delivery may take longer.
If your order has not arrived within 90 days from dispatch you will be eligible for a full refund.
EXCEPTIONS
Ball Pits, Play Mats and Bunny Swings are subject to different delivery times as noted below:
United States | Approx. 6-8 weeks
Canada, Australia & New Zealand | Approx. 8-10 weeks
United Kingdom & Europe | Approx. 2-4 weeks
If your order has not arrived within 90 days from dispatch you will be eligible for a full refund.
Please see our FAQs page for further information.
Returns
Our policy lasts 14 days. Your item must be unused and returned in its original packaging in the same condition that you received it. You are required to notify us if your wish to return your item by contacting us at shop@tiggysboutique.com and we will provide you with instructions. Once this period has expired, we are unable to offer a refund or exchange.
Along with your returned item please also include the original order number, your name, delivery address and the reason for returning. Returns must be sent to our Headquarters in the US, or our Offices in the UK. The cost of returning the item is the responsibility of the customer and is non-refundable. We recommend the use of a trackable service for returns as we are unable to refund items that fail to reach us.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Refunds
Refunds will be given for the following:
- The item is significantly different from that described
- The item is damaged or has defects
-The item has not arrived within the promised delivery period of 90 days
We reserve the right to refuse the return or refund of items when they do not meet the conditions outlined above. In the case of a faulty, incorrect or defective item please contact us within 14 days at shop@tiggysboutique.com with full details of the fault and include pictures where possible. This does not include general wear and tear.
If the items are not damaged or defective but you wish to receive a refund you may return it as outlined above in the 'Returns' section. In some cases, you may be able to keep the item and agree on a partial refund.
We strive for 100% customer satisfaction, therefore if your item doesn't arrive within our promised delivery period of 90 days you will be eligible for a full refund.
Refunds will not be given on packages that are refused or delayed due to unpaid customs taxes or duties, packages for which the customer has provided an incorrect address, packages which have not been collected in time from the post office or that have been lost in the post. Please double check your address details carefully before submitting your order.
Exchanges (if applicable)
You are eligible for an exchange if the item is defective, damaged or incorrect. If you would like to exchange your purchase for the same item, please send us an email at shop@tiggysboutique.com within 14 days of receiving your purchase. Depending on where you live, the time it will take for your exchanged product to reach you may vary.
Return Shipping
We will provide you with return shipping information, please do not send your purchase straight back to the manufacturer. You will be responsible for paying for the shipping costs for the return of your item, unless it is faulty or defective. Shipping costs are unfortunately non-refundable.
Please contact shop@tiggysboutique.com with any queries you may have regarding a refund or return.
FREE SHIPPING WORLDWIDE
Delivery times vary according to location, and are estimated as follows:
United States | Approx. 1-3 weeks
Canada, Australia & New Zealand | Approx. 2-4 weeks
United Kingdom & Europe | Approx. 2-4 weeks
Central/South America | Approx. 2-4 weeks
Asia & Rest of World | Approx. 2-4 weeks
Processing time: Items will ship within 2-7 business days.
We do our best to ship as soon as possible and often you will receive your order much sooner.
However please note that we cannot guarantee delivery times and in the rare case of unforeseen issues with courier or logistics delivery may take longer.
If your order has not arrived within 90 days from dispatch you will be eligible for a full refund.
EXCEPTIONS
Ball Pits, Play Mats and Bunny Swings are subject to different delivery times as noted below:
United States | Approx. 6-8 weeks
Canada, Australia & New Zealand | Approx. 8-10 weeks
United Kingdom & Europe | Approx. 2-4 weeks
If your order has not arrived within 90 days from dispatch you will be eligible for a full refund.
Please see our FAQs page for further information.
Returns
Our policy lasts 14 days. Your item must be unused and returned in its original packaging in the same condition that you received it. You are required to notify us if your wish to return your item by contacting us at shop@tiggysboutique.com and we will provide you with instructions. Once this period has expired, we are unable to offer a refund or exchange.
Along with your returned item please also include the original order number, your name, delivery address and the reason for returning. Returns must be sent to our Headquarters in the US, or our Offices in the UK. The cost of returning the item is the responsibility of the customer and is non-refundable. We recommend the use of a trackable service for returns as we are unable to refund items that fail to reach us.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Refunds
Refunds will be given for the following:
- The item is significantly different from that described
- The item is damaged or has defects
-The item has not arrived within the promised delivery period of 90 days
We reserve the right to refuse the return or refund of items when they do not meet the conditions outlined above. In the case of a faulty, incorrect or defective item please contact us within 14 days at shop@tiggysboutique.com with full details of the fault and include pictures where possible. This does not include general wear and tear.
If the items are not damaged or defective but you wish to receive a refund you may return it as outlined above in the 'Returns' section. In some cases, you may be able to keep the item and agree on a partial refund.
We strive for 100% customer satisfaction, therefore if your item doesn't arrive within our promised delivery period of 90 days you will be eligible for a full refund.
Refunds will not be given on packages that are refused or delayed due to unpaid customs taxes or duties, packages for which the customer has provided an incorrect address, packages which have not been collected in time from the post office or that have been lost in the post. Please double check your address details carefully before submitting your order.
Exchanges (if applicable)
You are eligible for an exchange if the item is defective, damaged or incorrect. If you would like to exchange your purchase for the same item, please send us an email at shop@tiggysboutique.com within 14 days of receiving your purchase. Depending on where you live, the time it will take for your exchanged product to reach you may vary.
Return Shipping
We will provide you with return shipping information, please do not send your purchase straight back to the manufacturer. You will be responsible for paying for the shipping costs for the return of your item, unless it is faulty or defective. Shipping costs are unfortunately non-refundable.
Please contact shop@tiggysboutique.com with any queries you may have regarding a refund or return.
